Cancellation requests should be sent as soon as possible through our Contact page, by phone at +91 919003 456677, or by email at villagepharmain@gmail.com. We can usually cancel an order before it is dispatched. Once dispatched, cancellation may no longer be possible.

For hygiene and safety reasons, opened, used, or tampered herbal products cannot normally be returned. A return or replacement may be considered for an incorrect, damaged, defective, or materially different item when reported promptly after delivery.

Contact us with your order number, a description of the issue, and clear photographs of the product and packaging. We will review the request and share the next steps. Please retain the item and packaging until the review is complete.

Once an approved refund is confirmed, it is issued to the original payment method where possible. Bank or payment-provider processing times may affect when the amount appears in your account. Shipping charges are generally non-refundable unless the issue was caused by us.

Requests may be declined where an item has been used, damaged after delivery, returned without approval, or where the request falls outside the applicable reporting period. Nothing in this policy limits rights available under applicable law.